Starter24
Leveraging car assistance to a new level. A mobile application for a global assistance company.
Starter 24
Industry
Insurance &
Car Assistance
Services
Design, UX
Mobile development
Technology
Ionic
Cordova

Starter24 is a part of a Europe-wide assistance provider, collaborating with many local partners to offer a variety of services and get to their clients in need as fast as possible. One of their services is car assistance, which they provide through a broad net of partners.

Starter24 wanted to build a mobile application for their field partners. The app was to send tasks, track the assistance vehicles based on GPS signal, set the status of the task and send detailed reports to Starter24’s customer service centre.

80%
Of field contractors in 5 biggest Polish cities use the application on daily basis
43%
Of all assistance tasks managed by the application in entire Starter24 group
8300+
Hours saved on feeding the system with data from field tasks

The communication with Briisk was great. Constant updates on the progress make you feel that you have control over the solution and potential problems. We are not holding tight to what we first decided but we are constantly trying to find the best solutions to the problems we are encountering. I also liked the open attitude towards finding different and better solutions. Besides, at the beginning, we had more of a general plan of the app, not necessarily detailed. And here at Briisk we had been constantly consulted and offered new solutions.

testimonial

Sebastian Baranowski

CIO at Starter24

Challenge
To create a solution for field contractors and make it simple, clear and intuitional.
  1. Designing a robust application with simple task management.
  2. Pulling data from distributed databases.
Approach
We started with a deep understanding of how Starter24's processes work and who is going to use the application the most.
  1. The team held daily meetups with Client 's team in order to preapare the designs.
  2. The Client was present at team's daily standups.
  3. After each release our team collected feedback from the users and proposed ways to implement it.
Results
Implementing the application in Starter24's group allowed our Client to:
  1. Have more conversations with clients thanks to time saved on calls with contractors.
  2. Send an interactive map of assistance's location with GPS points collected by the application.
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